Wink Policies
We thank you for visiting this page. Please note, once you book, it is legally an acceptance of our policies, and a waiver of your right to a chargeback from your bank.
Use this text to answer questions in as much detail as possible for your customers.
We do not offer refunds on our services or products.
SERVICES: Any redos will be honored if issues are reported within 48 hours of the appointment. Please email frontdesk@winkbrowbar.com and include pictures. Acceptance is at the discretion of the studio.
Please email emailfrontdesk@winkbrowbar.comno later than 48 hours after your appointment, to be eligible for a redo.
Customers can transfer the rest of the services in their series packages to new Wink customers ONLY. Please call (917) 352-3440 if you need help in this process.
- We can take CareCredit credit card payments.
- Services must be paid upfront before your appointment.
- We currently only offer a 6-month interest-free program.
- You cannot pay for in-person consultation payment or give gratuity on CareCredit.
- For PMU services, you must email a copy of your CareCredit credit card (back & front) and your photo ID to PMU@winkbrowbar.com.
- Customers that participate in the referral program will get 10% off their next service once the referee has come in for their first service.
- The referral program cannot be combined with any other ongoing promotions or offers.
- Participants can make an unlimited number of referrals.
- Referral rewards are applicable to all services except for promotions and services that have already been discounted.
- This referral offer is standalone and does not apply to packages.
- Each person can only be referred once; multiple referrals for the same individual will not be eligible for rewards.
- Referring existing customers are not eligible for a referral reward.
- Referrals will be rewarded for services and products in studio. This does not apply to online purchases.
Currently we only ship within the USA. For International orders, please read International shipping policy below.
We aim to get your products to you within 2-5 days and usually ship the same day or the following day after receiving an order during weekdays. Shipping timeframes may vary depending on the situation. If you wish to receive items sooner, please email info@winkbrowbar.com prior to purchase and we will do our best to help you.
International Shipping Policy**
We may ship internationally upon request made to info@winkbrowbar.com PRIOR to ordering.
**For international orders, your package may be subject to customs. As this varies per country, prices are calculated by your local government. Wink Brow Bar is not responsible for custom fees or duty taxes. We do not ship to countries where we believe the postal service is unreliable.
Checking the Status of your shipment
I Can’t track my International order?
The Shipping services that we offer International Customers is a non-tracked service.
If you have selected non-tracked shipping there is no tracking information for your parcel. Our system automatically sends out a consignment number for your parcel, this is what has been sent to you. The time frame for standard non-tracked shipping is stated is 3-15 business days.
For more information please email info@winkbrowbar.com.
How do I track my order within the USA?
- For orders within the USA, you will receive your tracking number via email after your order has been dispatched.
- We ship via USPS. To track, go to https://tools.usps.com/go/TrackConfirmAction_input and enter your tracking number and press the track button. You will then see the progress of your parcel.
If you have any issues tracking your parcel please email info@winkbrowbar.com
Monitoring Your Tracked Order
A tracked service means you get a tracking number and real-time updates on your orders progress. Sometimes, things can go wrong along the way- local postal delays may occur, the incorrect address may have been provided, or the local postal service may not leave a note for you to collect your parcel. If you have troubles with the tracking application or did not receive your tracking number we are more than happy to help. Otherwise, it is your responsibility to monitor your parcels progress using the information provided to you. Please email info@winkbrowbar.com and we will get back to you as soon as possible.
Please note: All shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a re- shipping fee.
What Countries Are PO BOX Numbers Mandatory?
If you order from Saudi Arabia, Oman, Qatar or UAE, we ask that you provide a PO Box number for safe delivery of parcels. If not, we will not be responsible for any packages not received.
I completed my order, but I haven't received a tracking number?
Please reach out to info@winkbrowbar.com.
Damaged Products
We do not take responsibility for items that arrive damaged. Please contact your carrier. Please email us at info@winkbrowbar.com to see if anything can be done at our discretion.
Studio Policies
ChargeBacks
Please note, once you book any appointment, it is legally an acceptance of our policies, and a waiver of your right to a chargeback from your bank.
Redos
Please email sheila.c@winkbrowbar.com no later than 48 hours after your appointment, to be eligible for a redo.
Redos must be booked within 7 days of the initial service.
Any redos will be honored if issues are reported within 48 hours of the appointment or with management discretion.
Forms
We require you to confirm your appointment and fill out the studio forms prior to arrival or we may have to truncate or cancel your appointment. The link can be found on your confirmation email or you can request them at sheila.c@winkbrowbar.com
Cancellation Policy
Emails, texts or calls are accepted — Any discrepancies in cancellations will be reviewed on a case by case basis. You have 24 hours to either cancel your appointment with us in writing within our business hours. We cannot guarantee we receive your cancellation in time outside of business hours.
Please call or text to cancel.
Contact: 917.352.3440
Any appointments cancelled after our 24 hour grace period may be subject to a 15% fee.
Rescheduling Policy
Any appointments rescheduled after our 24 hour grace period will be subject to a 15% Cancellation fee.
Late Policy
You will be considered late after 5 minutes.
Arriving past your time may result in a shortened service or removal of services depending upon the studio's schedule.
Appointments that go over studio hours due to you, may have an additional surcharge added.
Consistently Late Cancellations, Rescheduling Policy
We reserve the right to ask for prepayment.
Same Day Rescheduling
If you would like to reschedule your appointment the same day, you may be subject to a 15% rescheduled fee.
5 Minute Rule
We reserve the right to push your appointment down by 5 minutes to accommodate the studio's busy calendar, without informing you. We will try our best to let you know, but this is not always possible.
Packages Policy
We will redeem your package if you cancel, reschedule late or are a no - show or charge you according to our cancellation policy depending on the circumstances.
Packages expire 270 days from purchase date.
Packages are redeemable at the place of purchase only.
Transfer of Packages
Clients can transfer a package to new Wink customers only.
Contact: 917.352.3440
Accepted Forms Of Payment
We accept Apple Pay, Mastercard, Visa, Debit Cards and American Express and Gift Cards.
We do not accept Personal Checks and Money Orders.
Semi-Permanent Makeup Policies
- Services require a $200 deposit to secure your appointment.
- Deposits cannot be applied to gratuities.
- Services must have forms filled out prior to the appointment or you will lose the deposit and will be turned away.
- Confirmations are required 48 hours prior to avoid cancellation and loss of deposit, which will not be applied to future services.
- Arrival must be no later than 5 min before your appointment time.
- Late arrivals more than 20 minutes late may lose their deposit or have a surcharge of $50 applied to the bill.
- If you reschedule more than 48 hours prior, you may rebook within the next 14 days or you will lose the deposit.
- If you cancel your appointment more than 48 hours prior, your deposit may be refunded.
- Any reschedules, cancellations less than 48 hours, or no-shows, will lose the deposit.
- The touchup appointment is free but if you are a no-show or cancel in less than 48 hours, you will forfeit the service and will be charged a cancellation charge of $200.
Appointments outside studio hours
On occasion we accept appointments outside of studio hours.
If you wish to book, please email Alexa.b@winkbrowbar.com and we will do our best to accommodate you.
We require 100% Prepayment and a 20% Gratuity on appointments outside regular business hours. There will also be a surcharge of $50 added to your bill.
Forms
Bookings require additional forms and deposits.
Contact : Alexa.b@winkbrowbar.com
Refund Policies
In-Studio Services Refund Policy
We do not offer refunds on our services.
We offer redos as per our studio policy.
In-Studio Product Purchase Policy
Items purchased at any physical locations must be returned in store only. In Store refund policies may apply. We do not offer refunds on products. We offer exchanges only.
To start an exchange, email Lovely.c@winkbrowbar.com and include pictures.
Acceptance is at the discretion of the company.
Consumer guarantees
- If you believe a product is faulty, you may have rights to a remedy under American Consumer Law.
- If there is a major failure with an item, you may choose a refund or exchange. If the failure is minor, we will replace the item within a reasonable time.
- Wink Brow Bar will require satisfactory proof of purchase before providing a remedy under the American Consumer Law.
- Refunds will be given using your original payment method at the discretion of management.
Privacy when making a return
- Wink Brow Bar is committed to protecting your privacy.
- Information collected when returning merchandise will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of Wink Brow Bar research and analysis. It may be disclosed to state and territory departments upon request, as required by law.
Online Product Refund Policy
For products purchased on our online store, we provide refunds within 30 days of purchase. This does not exclude or replace your rights given under the American Consumer Law and regulations.
Damaged or Lost Products during shipping
Wink Brow Bar is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. We are an American owned and operated company. Our eCommerce store operates 24/7 and our staff business hours are Monday to Friday 9am to 7pm.
How to start a refund
To start a refund, please email lovely.c@winkbrowbar.com for approval and and RMA number. Once approved and the RMA is issued, we will let you know and you may return the products to:
Wink Brow Bar
433 Broadway
Entrance on 46 Howard Street
4th Floor
New York, NY 10013
Returns must be made at your own shipping cost. We operate on a 10% restocking fee.
Shipping before approval & RMA
If you ship a refund before getting approval, it will not be honored and we have the right to refuse a refund or exchange. Also, you must be able to provide satisfactory proof of purchase. Merchandise must be:
- In salable condition
- Unused with all original packaging
- Returned to us with any gift or bonus received with the merchandise (if applicable)
- Not subject to the exclusions listed below
- The exchange or refund is sought within 30 days of purchase.
Change of Address
A change of address must be submitted within 2 hours of ordering with the subject ‘CHANGE OF ADDRESS’ to Lovely.c@winkbrowbar.com.
Exchanges
We do offer exchanges within 30 days of purchase.
Disputes
Please contact us at Lovely.c@winkbrowbar.com before filing a dispute, as we will be able to resolve your dispute faster and more efficiently ourselves.
Incorrect Shipping address
If the order was returned due to an incorrect address or the package was unclaimed, Wink Brow Bar has the right to charge for the product to be re-shipped.
COMPLAINTS / FEEDBACK
Please email any suggestions, complaints and feedback to
Sheila.c@winkbrowbar.com
CARECREDIT POLICY
- We accept CareCredit for services.
- Services must be paid upfront before your appointment.
- We offer a 6-month interest-free program.
- Gratuity or in person consultations are not accepted on carecredit.
- To proceed, email a copy of the front and back of your CareCredit card, photo ID, zipcode and Date of birth, your preferred service, date, location and time to Alexa.b@winkbrowbar.com
- We only accept Carecredit for purchases over $400.
- Additionally, please review our studio policies
REFERRALS
- Customers that participate in the referral program will receive a discount off their next service once the referee has come in for their first service.
- The referral program cannot be combined with any other ongoing promotions or offers.
- Participants can make an unlimited number of referrals.
- Referral rewards are applicable to all services except for promotions and services that have already been discounted.
- This referral offer is standalone and does not apply to packages.
- Each person can only be referred once; multiple referrals for the same individual will not be eligible for rewards.
- Referring existing customers are not eligible for a referral reward.
Shipping Policies
We only ship within the USA.
For international orders, please read the international shipping policy below.
We aim to get your products to you within 2-5 days and usually ship the same day or the following day after receiving an order during weekdays.
Timeframe
Shipping timeframes may vary depending on the situation. If you wish to receive items sooner, please email lovely.c@winkbrowbar.com prior to purchase and we will do our best to help you.
Tracking orders within USA
For orders within the USA, you will receive your tracking number via email after your order has been dispatched.
We ship via USPS. To track, go to
https://tools.usps.com/go/TrackConfirmAction_input
Enter your tracking number and press the track button. You will then see the progress of your parcel.
If you have any issues tracking your parcel please email
lovely.c@winkbrowbar.com
Monitoring Your Tracked Order
A tracked service means you get a tracking number and real-time updates on your orders progress. Sometimes, things can go wrong along the way- local postal delays may occur, the incorrect address may have been provided, or the local postal service may not leave a note for you to collect your parcel. If you have troubles with the tracking application or did not receive your tracking number we are more than happy to help. Otherwise, it is your responsibility to monitor your parcels progress using the information provided to you.
Please email lovely.c@winkbrowbar.com and we will get back to you as soon as possible.
All shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a re- shipping fee.
Order complete but no tracking number received
Please reach out to lovely.c@winkbrowbar.com.
Damaged Products
We do not take responsibility for items that arrive damaged. Please contact your carrier. Please email us at lovely.c@winkbrowbar.com to see if anything can be done at our discretion.
International Shipping Policy
We may ship internationally upon request made to
lovely.c@winkbrowbar.com prior to ordering.
For international orders, your package may be subject to customs. As this varies per country, prices are calculated by your local government. Wink Brow Bar is not responsible for custom fees or duty taxes. We do not ship to countries where we believe the postal service is unreliable.
Checking the Status of your international shipment
The shipping service that we offer international customers is a non-tracked service.
If you have selected non-tracked shipping there is no tracking information for your parcel. Our system automatically sends out a consignment number for your parcel, this is what has been sent to you. The time frame for standard non-tracked shipping is stated is 3-15 business days.
For more information please email lovely.c@winkbrowbar.com.
Countries that require a P.O. Box number
If you order from
Saudi Arabia
Oman
Qatar
UAE
We ask that you provide a PO Box number for safe delivery of parcels. If not provided, we will not be responsible for any packages not received.