Wink Brow Bar Policies

Wink’s Mission

We're here to help you look and feel your best. As a small business, it's important to us to have good communication with our clients.

Below, you'll see our policies for services and products alike. We ask that you familiarize yourself with our policies before booking or purchasing.

CANCELLATION, RESCHEDULING, LATE & NO SHOW POLICY

Wink Brow Bar operates with a cancellation and late rescheduling policy in place for appointments. We ask that all policies and procedures listed be adhered to to ensure smooth business operation and our ability to continue to provide consistent service to our clients. We ask that you exercise courtesy when it comes to cancellations as failure to do so greatly impacts our ability to manage our books and provide our clients with the best customer service possible.

CANCEL / RESCHEDULE: You have 24 hours to either cancel or reschedule your appointment with us in writing. Any appointment cancellations or rescheduling done after the 24 HOUR grace period will be charged in full with no exceptions. You will have 30 days credit after the charge is applied to complete the service which will be applied as a gift card that expires 30 days from date of issue. 

LATE: You will be considered late after 10 minutes on larger services over 20 minutes. For under 20 minutes, you will be considered late after 5 minutes. If the technician is able to move your appointment down they will. However, if they are unable to do so, the above cancel / reschedule rule will apply.

We kindly ask that you arrive on time or a few minutes early for your appointment. This gives us time to check you in and complete any necessary paperwork that was not done during your booking confirmation. Arriving past your time may result in a shortened service or removal of services depending upon the studio's schedule. Please be mindful of the appointments that may be scheduled after yours and the impact lateness will have on all parties involved. If you arrive late, we are not required to perform your service and hold no liability for your missed appointment. However, we will do our best to work you back into our schedule as soon as possible if you still wish to be seen.

CONSISTENTLY LATE CANCELLATIONS, RESCHEDULING: Establishment reserves the right to ask for prepayment.

SAME DAY RESCHEDULING: If you would like to reschedule your appointment within the same day we reserve the right to offer you that option.

HOW TO CANCEL AN APPOINTMENT: Email, Phone / Text — contact details on our website. Any discrepancies in cancellations will be reviewed on a case by case basis. Once you book, you agree to the cancellation policy and agree to pay the charge and agree to not issue a chargeback.

ADDITIONAL POLICIES BELOW:

  • All PMU services including Microblading, Nano Stroking, Microshading and Ombre brows, require a $200 deposit (including touch up services). 
  • All PMU services must have forms filled out prior to the appointment or you will lose the deposit and will be turned away. 
  • Your service must be confirmed by you at least 24 hours in writing  prior or you will lose your deposit. This deposit will not be applied to future services.
  • If you cancel your appointment at least 24 hours before, your deposit will be returned.
  • You can reschedule your appointment one time, at least 24 hours before and not lose your deposit.
  • If you reschedule your appointment in less than 24 hours, you will lose your deposit.
  • If you cancel your appointment in less than 24 hours, you will lose your deposit.
  • All tipping is CASH only.
  • Any reschedules, cancellations are only accepted in writing. 
  • By booking your appointment you agree to these policies.
  • All care credit appointment bookings will be charged prior to your appointment.
  • Tips cannot be added to CareCredit.
  • We currently only offer a 6-month interest-free program.

Items purchased at any physical locations must be returned in store only. In Store refund policies may apply.  

Consumer guarantees

  1. If you believe an item is faulty, you may have rights to a remedy under American Consumer Law.
  2. If there is a major failure with an item, you may choose a refund or exchange. If the failure is minor, we will replace the item within a reasonable time.
  3. Wink Brow Bar will require satisfactory proof of purchase before providing a remedy under the American Consumer Law.
  4. Refunds will be given using your original payment method.
  5. If the order was returned due to an incorrect address or the package was unclaimed, Wink Brow Bar has the right to charge for the product to be re-shipped.

Gift or bonus with purchase and bundled items

  1. Where merchandise is purchased with a gift or bonus, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus, or it is not in saleable condition, the value of any available refund will be reduced by the value of the gift or bonus.
  2. In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.
  3. Where items in the bundle cannot be returned, you will only receive a refund on the value of the merchandise as per this policy and at the discretion of Wink Brow Bar.

Privacy when making a return

  1. Wink Brow Bar is committed to protecting your privacy.
  2. Information collected when returning merchandise will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of Wink Brow Bar research and analysis. It may be disclosed to state and territory departments upon request, as required by law.

If you wish to make a return under our Refund Policy please contact hello@winkbrowbar.com

Please contact us (via email at hello@winkbrowbar.com) before filing a dispute, as we will be able to resolve your dispute faster and more efficiently ourselves.

We are committed to providing the best product and service to our customers and this is reflected in our Refund Policy.

Our Refund Policy below applies to all purchases made online at https://winkbrowbar.com/

Our Refund Policy does not exclude or replace your rights given under the American Consumer Law and regulations.

Refund

If you have changed your mind, that’s ok!  We provide refunds. However, you must email hello@winkbrowbar.com to get approved PRIOR. If you ship a refund before getting approval, it will not be honored and we have the right to refuse a refund or exchange. Also, you must be able to provide satisfactory proof of purchase. Also, the merchandise must be:

  • in saleable condition;
  • unused with all original packaging;
  • returned to us with any gift or bonus received with the merchandise (if applicable);
  • not subject to the exclusions listed below; and
  • the exchange or refund is sought within 14 days of purchase.
  • All approved returns should be mailed to: Wink Brow Bar Returns Dept. 7 Greenwich Avenue New York, NY 10014. Please include a copy of the original order confirmation in the package. PLEASE NOTE: This does not apply to in-store purchases. For in-store, please contact the store directly via hello@winkbrowbar.com.
  • Original shipping costs are not refunded and will be deducted from the final refund.

Change of Address must be submitted within 2 hours of ordering with the subject ‘CHANGE OF ADDRESS’ to hello@winkbrowbar.com

  1. Wink Brow Bar,  at its absolute discretion, reserves the right to not to offer an exchange or refund.
  2. We are unable to refund or exchange sale items, or those purchased at events or at promotional events outside of any physical Wink location.
  3. Gift Cards are non-refundable.

FREE SHIPPING WORLDWIDE** for purchases $40+

Standard Shipping: $5

USA 3-10 Business Days

Rest of World: 3- 15 Business Days 

Express Shipping: $10 USA 1-5 Business Days

*Shipping timeframes may vary depending on the situation, for any questions please email hello@winkbrowbar.com

Please note that these are only a guide and may differ between countries. Although we do ship next business day local postal delays may occur. Please keep an eye on your parcels progress with the tracking information provided. Please contact us if you have any trouble tracking your parcel. 

**For international orders, your package may be subject to customs. As this varies per country, prices are calculated by your local government. Wink Brow Bar is not responsible for custom fees or duty taxes.

CHECKING STATUS OF SHIPMENT 

I Can’t Track My Order?

The Free Shipping services that we offer International Customers is a non-tracked service

If you have selected non-tracked shipping there is no tracking information for your parcel. Our system automatically sends out a consignment number for your parcel, this is what has been sent to you. The time frame for standard non-tracked shipping is stated on our website is 3-15 business days. 

For more information please email hello@winkbrowbar.com 

How Do I Track My Order?

  1. You will receive your tracking number via email after your order has been dispatched. 
  2. For USPS, go to https://tools.usps.com/go/TrackConfirmAction_input and enter your tracking number and press the track button. You will then see the progress of your parcel.

If you have any issues tracking your parcel please email hello@winkbrowbar.com

 Monitoring Your Tracked Order

A tracked service means you get a tracking number and real-time updates on your orders progress. 

Sometimes, things can go wrong along the way- local postal delays may occur, the incorrect address may have been provided, or the local postal service may not leave a note for you to collect your parcel.

If you have troubles with the tracking application or did not receive your tracking number we are more than happy to help. Otherwise, it is your responsibility to monitor your parcels progress using the information provided to you.

Simply email hello@winkbrowbar.com and we will get back to you as soon as possible. 

SHIPPING WORLDWIDE

Do You Ship Worldwide?

Yes, we do ship worldwide. However, currently we do not ship to countries where we believe the postal service is unreliable. Please contact us if you have any questions on hello@winkbrowbar.com.

We like to offer our customers the best possible service, if local postal companies don’t meet our standards then we don’t see it as acceptable to offer our customers inferior service. From previous experience, we have found that many of the packages do not arrive with customers at all. 

Please note: All shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a re- shipping fee.  

What Countries Are PO BOX Numbers Mandatory?

If you order from Saudi Arabia, Oman, Qatar or UAE, we ask that you provide a PO Box number for safe delivery of parcels. If not, we will not be responsible for any packages not received. 

I Completed My Order, But I Haven't Received a Tracking Number?

We try our best wherever possible to ship Orders the following business day. 

​Wink Brow Bar is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Wink Brow Bar is an American owned and operated company. Our eCommerce store operates 24/7 and our staff business hours are Monday to Friday 9am to 5pm. If you have any questions please email us at hello@winkbrowbar.com and we will get back to you as soon as possible.