Wink Policies

ChargeBacks

Please note, once you book any appointment, it is legally an acceptance of our policies, and a waiver of your right to a chargeback from your bank.

Redos

Please email clientservices@winkbrowbar.com no later than 48 hours after your appointment, to be eligible for a redo.
Redos must be booked within 7 days of the initial service.
Any redos will be honored if issues are reported within 48 hours of the appointment or with management discretion.

Forms

We require you to confirm your appointment and fill out the studio forms prior to arrival or we may have to truncate or cancel your appointment.
The link can be found on your confirmation email or you can request them at clientservices@winkbrowbar.com

Cancellation Policies

Emails, texts or calls are accepted — Any discrepancies in cancellations will be reviewed on a case by case basis. You have 24 hours to either cancel your appointment with us in writing within our business hours. We cannot guarantee we receive your cancellation in time outside of business hours. Please call or text to cancel.
Contact: 917.352.3440
Any appointments modified or cancelled after our 24 hour grace period may be subject to a 15% fee.

Rescheduling Policies

Any appointments modified or rescheduled after our 24 hour grace period will be subject to a 15% fee.

Late Policies

You will be considered late after 5 minutes.
Arriving past your time may result in a shortened service or removal of services depending upon the studio's schedule.
Appointments that go over studio hours due to you, may have an additional surcharge added.

Consistently Late Cancellations, Rescheduling Policies

We reserve the right to ask for prepayment.

Same Day Rescheduling

If you would like to reschedule or modify your appointment the same day, you may be subject to a 15% fee.

5 Minute Rule

We reserve the right to push your appointment down by 5 minutes to accommodate the studio's busy calendar, without informing you. We will try our best to let you know, but this is not always possible.

Accepted Forms Of Payment

We accept Apple Pay, Mastercard, Visa, Debit Cards and American Express and Gift Cards.
We do not accept Personal Checks and Money Orders.

Contact Information 

The booking Assistant is available Monday - Sunday 2-7pm at 917.352.3440. 

Email: hello@umbreen.com Responses will be Monday - Sunday 2-7pm 

Payment 

To secure an appointment, a complete payment is required no later than 72 hours prior to booking.  

Payment is our Business Venmo or Zelle only at this time. 

Carecredit

We accept CareCredit for any amount over $400 excluding tax, in the 6-month interest-free program. Gratuity is not accepted on carecredit.

Refunds

First Service

Full refund if cancelled before 48 hours of appointment time with written confirmation of cancellation to hello@umbreen.com or by calling 917.352.3440.

Late cancellations, no shows and late reschedules forfeit the Free Touchup. 

Any touchups are then chargeable at $350 per service.

Touchup must be completed within 6 weeks of the first appointment date.

Free Touchup Service

Must be completed within 6 weeks of first appointment to be eligible for the free touchup. Accommodations on dates after the 5 week time can be made if agreed at the time of booking your first service. 

Late cancellations, no shows and late reschedules forfeit the Free Touchup. 

Any touchups are charged at $350 per service.

Touchup must be completed within 6 weeks of the first appointment date.

The day of the appointment

Please arrive at your scheduled time. Arrival later than 10 min after your appointment time may have a late reschedule policy applied. 

Appointments outside of studio hours

On occasion we accept appointments outside of studio hours.
If you wish to book, please email hello@umbreen.com with your requested time. 

In-Studio Services Refund Policies

We do not offer refunds on our services.
We offer redos as per our studio policy.

In-Studio Product Purchase Policies

Items purchased at any physical locations must be returned in store only. In Store refund policies may apply. We do not offer refunds on products. We offer exchanges only.
To start an exchange, email clientservices@winkbrowbar.com and include pictures. Acceptance is at the discretion of the company.

Consumer guarantees

1. If you believe a product is faulty, you may have rights to a remedy under American Consumer Law.
2. If there is a major failure with an item, you may choose a refund or exchange. If the failure is minor, we will replace the item within a reasonable time.
3. Wink Brow Bar will require satisfactory proof of purchase before providing a remedy under the American Consumer Law.
4. Refunds will be given using your original payment method at the discretion of management.

Privacy when making a return

1. Wink Brow Bar is committed to protecting your privacy.
2. Information collected when returning merchandise will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of Wink Brow Bar research and analysis. It may be disclosed to state and territory departments upon request, as required by law.

Online Product Refund Policies

For products purchased on our online store, we provide refunds within 30 days of purchase. This does not exclude or replace your rights given under the American Consumer Law and regulations.

Damaged or Lost Products during shipping

Wink Brow Bar is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. We are an American owned and operated company. Our eCommerce store operates 24/7 and our staff business hours are Monday to Friday 9am to 7pm.

How to start a refund

To start a refund, please email clientservices@winkbrowbar.com for approval and and RMA number. Once approved and the RMA is issued, we will let you know and you may return the products to:
Wink Brow Bar
433 Broadway
Entrance on 46 Howard Street
4th Floor
New York, NY 10013
Returns must be made at your own shipping cost. We operate on a 10% restocking fee.

Shipping before approval & RMA

If you ship a refund before getting approval, it will not be honored and we have the right to refuse a refund or exchange. Also, you must be able to provide satisfactory proof of purchase. Merchandise must be:

• In salable condition
• Unused with all original packaging
• Returned to us with any gift or bonus received with the merchandise 
(if applicable)
• Not subject to the exclusions listed below
• The exchange or refund is sought within 30 days of purchase.

Change of Address

A change of address must be submitted within 2 hours of ordering with the subject ‘CHANGE OF ADDRESS’ to clientservices@winkbrowbar.com

Exchanges

We do offer exchanges within 30 days of purchase.

Disputes

Please contact us at clientservices@winkbrowbar.com before filing a dispute, as we will be able to resolve your dispute faster and more efficiently ourselves.

Incorrect Shipping address 

If the order was returned due to an incorrect address or the package was unclaimed, Wink Brow Bar has the right to charge for the product to be 
re-shipped.

Please email any suggestions, complaints and feedback to
clientservices@winkbrowbar.com

Carecredit

We accept CareCredit for any amount over $400 excluding tax, in the 6-month interest-free program.

Gratuity is not accepted on Carecredit.

Contact Information 

Please reach out for more information.

The booking Assistant is available Monday - Sunday 2-7pm at 917.352.3440. 

Email: hello@umbreen.com Responses will be Monday - Sunday 2-7pm

1. Customers that participate in the referral program will receive a discount off their next service once the referee has come in for their first service. 
2. The referral program cannot be combined with any other ongoing promotions or offers.
3. Participants can make an unlimited number of referrals.
4. Referral rewards are applicable to all services except for promotions and services that have already been discounted.
5. This referral offer is standalone and does not apply to packages.
6. Each person can only be referred once; multiple referrals for the same individual will not be eligible for rewards.
7. Referring existing customers are not eligible for a referral reward.

We only ship within the USA.
For international orders, please read the international shipping policy below.
We aim to get your products to you within 2-5 days and usually ship the same day or the following day after receiving an order during weekdays.

Timeframe

Shipping timeframes may vary depending on the situation. If you wish to receive items sooner, please email lovely.c@winkbrowbar.com prior to purchase and we will do our best to help you.

Tracking orders within USA

For orders within the USA, you will receive your tracking number via email after your order has been dispatched.
We ship via USPS. To track, go to
https://tools.usps.com/go/TrackConfirmAction_input
Enter your tracking number and press the track button. You will then see the progress of your parcel.
If you have any issues tracking your parcel please email
lovely.c@winkbrowbar.com

Monitoring Your Tracked Order

A tracked service means you get a tracking number and real-time updates on your orders progress. Sometimes, things can go wrong along the way- local postal delays may occur, the incorrect address may have been provided, or the local postal service may not leave a note for you to collect your parcel. If you have troubles with the tracking application or did not receive your tracking number we are more than happy to help. Otherwise, it is your responsibility to monitor your parcels progress using the information provided to you.
Please email lovely.c@winkbrowbar.com and we will get back to you as soon as possible.
All shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a re- shipping fee.

Order complete but no tracking number received 

Please reach out to lovely.c@winkbrowbar.com.

Damaged Products

We do not take responsibility for items that arrive damaged. Please contact your carrier. Please email us at lovely.c@winkbrowbar.com to see if anything can be done at our discretion.

International Shipping Policies

We may ship internationally upon request made to
lovely.c@winkbrowbar.com prior to ordering.
For international orders, your package may be subject to customs. As this varies per country, prices are calculated by your local government. Wink Brow Bar is not responsible for custom fees or duty taxes. We do not ship to countries where we believe the postal service is unreliable.

Checking the Status of your international shipment

The shipping service that we offer international customers is a non-tracked service.
If you have selected non-tracked shipping there is no tracking information for your parcel. Our system automatically sends out a consignment number for your parcel, this is what has been sent to you. The time frame for standard non-tracked shipping is stated is 3-15 business days.
For more information please email lovely.c@winkbrowbar.com.   

Countries that require a P.O. Box number

If you order from
Saudi Arabia
Oman
Qatar
UAE
We ask that you provide a PO Box number for safe delivery of parcels. If not provided, we will not be responsible for any packages not received.