Wink Brow Bar Policies

Our Policies

Below, you'll see our policies for services and products in store. For online policies please see our online product refund policy section. We ask that you familiarize yourself with our them before booking or purchasing. We appreciate it.

STUDIO POLICIES

We thank you for visiting this page. Please note, once you book, it is legally an acceptance of our policies, and a waiver of your right to a chargeback from your bank.

FORMS ARE REQUIRED PRIOR TO ARRIVAL

We require you to confirm your appointment and fill out the studio forms prior to arrival or we may have to truncate or cancel your appointment. The link can be found on your confirmation email or you can request it at frontdesk@winkbrowbar.com

PMU SERVICES POLICY

PMU and Microblading service bookings require additional forms and deposits. See the PMU / Microblading Policies section. Please email us with any questions at PMU@winkbrowbar.com.

STUDIO REFUND POLICY

We do not offer refunds on our services or products.

SERVICES: Any redos will be honored if issues are reported within 48 hours of the appointment. Please email frontdesk@winkbrowbar.com and include pictures. Acceptance is at the discretion of the studio.

Complaints / Feedback

Please email email frontdesk@winkbrowbar.com no later than 48 hours after your appointment, to be eligible for a redo.

Redos must be booked with 7 days of the initial service.

CANCELLATION POLICY

Emails, texts or calls are accepted — Any discrepancies in cancellations will be reviewed on a case by case basis. You have 24 hours to either cancel your appointment with us in writing within our business hours. We cannot guarantee we receive your cancellation in time outside of business hours. The cancellation must be either to our text numbers or to our email.

Text/Call 917.352.3440

Any appointments cancelled after our 24 hour grace period will be subject to a 15% Cancellation fee.

CANCELLATION POLICY FOR CLIENTS WHO HAVE PACKAGES

We may redeem from your package if you cancel, reschedule late or are a no show or charge you according to our cancellation policy depending on the circumstances.

RESCHEDULING POLICY

Any appointments rescheduled after our 24 hour grace period will be subject to a 15% Cancellation fee.

LATE POLICY

You will be considered late after 5 minutes.

Arriving past your time may result in a shortened service or removal of services depending upon the studio's schedule.

CONSISTENTLY LATE CANCELLATIONS, RESCHEDULING POLICY

We reserve the right to ask for prepayment.

SAME DAY RESCHEDULING

If you would like to reschedule your appointment the same day, you may be subject to a 15% rescheduled fee.

5 MINUTE RULE

We reserve the right to push your appointment down by 5 minutes to accommodate the studio's busy calendar, without informing you. We will try our best to let you know, but this is not always possible.

FORMS OF PAYMENTS

We accept Apple Pay, Credit Cards and Debit Cards including American Express. We also accept Carecredit for purchases over $400.

APPOINTMENTS OUTSIDE OF STUDIO HOURS

On occasion we accept appointments outside of studio hours. If you wish to book, please email office@winkbrowbar.com and we will do our best to accomodate you. We require 100% Prepayment and a 20% Gratuity on these appointments.

  • All PMU services require a $200 deposit  to secure your appointment.

  • Deposits cannot be applied to gratuities.

  • All PMU services must have forms filled out before the appointment or you will lose the deposit and will be turned away.

  • Your service must be confirmed at least 24 hours in writing prior or you will lose your deposit. This deposit will not be applied to future services.

  • You must arrive no later than 5 min before your appointment time.

  • Late arrivals more than 20 minutes may lose their deposit.

  • If you reschedule more than 24 hours prior, you may rebook within the next 14 days or you will lose the deposit.

  • If you cancel your appointment more than 24 hours prior, your deposit may be refunded.

  • If you reschedule or cancel your appointment in less than 24 hours, or are a no-show you will lose your deposit.

  • The touchup appointment is free but if you are a no-show or cancel in less than 24 hours, you will forfeit the service and will be charged a PMU cancellation charge of $200.

  • Carecredit Appointments must be paid upfront in full before the service at the time of booking. If you reschedule more than 24 hours prior, you may rebook within the next 14 days or you will lose the deposit amount of $200 from your full payment.

  • You must email a copy of your CareCredit credit card (back & front) and your photo ID to PMU@winkbrowbar.com.

  • Gratuities cannot be taken via Carecredit.

  • All tipping is CASH only.

  • By booking your appointment you agree to these policies and waive the right to a chargeback from your bank.
  • We can take CareCredit credit card payments.

  • Services must be paid upfront before your appointment.

  • We currently only offer a 6-month interest-free program.

  • You cannot pay for in-person consultation payment or give gratuity on CareCredit.

  • For PMU services, you must email a copy of your CareCredit credit card (back & front) and your photo ID to PMU@winkbrowbar.com.

Items purchased at any physical locations must be returned in store only. In Store refund policies may apply.  

Consumer guarantees

  1. If you believe an item is faulty, you may have rights to a remedy under American Consumer Law.
  2. If there is a major failure with an item, you may choose a refund or exchange. If the failure is minor, we will replace the item within a reasonable time.
  3. Wink Brow Bar will require satisfactory proof of purchase before providing a remedy under the American Consumer Law.
  4. Refunds will be given using your original payment method.
  5. If the order was returned due to an incorrect address or the package was unclaimed, Wink Brow Bar has the right to charge for the product to be re-shipped.

Gift or bonus with purchase and bundled items

  1. Where merchandise is purchased with a gift or bonus, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus, or it is not in saleable condition, the value of any available refund will be reduced by the value of the gift or bonus.
  2. In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.
  3. Where items in the bundle cannot be returned, you will only receive a refund on the value of the merchandise as per this policy and at the discretion of Wink Brow Bar.

Privacy when making a return

  1. Wink Brow Bar is committed to protecting your privacy.
  2. Information collected when returning merchandise will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of Wink Brow Bar research and analysis. It may be disclosed to state and territory departments upon request, as required by law.

If you wish to make a return under our Refund Policy please contact info@winkbrowbar.com

Please contact us at info@winkbrowbar.com before filing a dispute, as we will be able to resolve your dispute faster and more efficiently ourselves.

  1. Customers that participate in the referral program will get 10% off their next service once the referee has come in for their first service. 
  2. The referral program cannot be combined with any other ongoing promotions or offers.
  3. Participants can make an unlimited number of referrals.
  4. Referral rewards are applicable to all services except for promotions and services that have already been discounted.
  5. This referral offer is standalone and does not apply to packages.
  6. Each person can only be referred once; multiple referrals for the same individual will not be eligible for rewards.
  7. Referring existing customers are not eligible for a referral reward.
  8. Referrals will be rewarded for services and products in studio. This does not apply to online purchases.

For products purchased online, we provide refunds within 7 days of purchase. Our Refund Policy applies to all purchases made ONLINE ONLY at https://winkbrowbar.com/. Our Refund Policy does not exclude or replace your rights given under the American Consumer Law and regulations.

​Wink Brow Bar is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. We are an American owned and operated company. Our eCommerce store operates 24/7 and our staff business hours are Monday to Friday 9am to 5pm.

To start a refund, please email info@winkbrowbar.com. Once approved, please return products to

Returns must be made at your own cost. We operate on a 10% restocking fee.

If you ship a refund before getting approval, it will not be honored and we have the right to refuse a refund or exchange. Also, you must be able to provide satisfactory proof of purchase. Merchandise must be:

  • in saleable condition;
  • unused with all original packaging;
  • returned to us with any gift or bonus received with the merchandise (if applicable);
  • not subject to the exclusions listed below; and
  • the exchange or refund is sought within 14 days of purchase.

Change of Address

A change of address must be submitted within 2 hours of ordering with the subject ‘CHANGE OF ADDRESS’ to info@winkbrowbar.com.

Exchanges

We do offer exchanges within 7 days of purchase. Please email info@winkbrowbar.com.

Currently we only ship within the USA. For International orders, please read International shipping policy below.

We aim to get your products to you within 2-5 days and usually ship the same day or the following day after receiving an order during weekdays. Shipping timeframes may vary depending on the situation. If you wish to receive items sooner, please email info@winkbrowbar.com prior to purchase and we will do our best to help you.

International Shipping Policy**

We may ship internationally upon request made to info@winkbrowbar.com PRIOR to ordering.

**For international orders, your package may be subject to customs. As this varies per country, prices are calculated by your local government. Wink Brow Bar is not responsible for custom fees or duty taxes. We do not ship to countries where we believe the postal service is unreliable.

Checking the Status of your shipment

I Can’t track my International order?

The Shipping services that we offer International Customers is a non-tracked service.

If you have selected non-tracked shipping there is no tracking information for your parcel. Our system automatically sends out a consignment number for your parcel, this is what has been sent to you. The time frame for standard non-tracked shipping is stated is 3-15 business days. 

For more information please email info@winkbrowbar.com. 

How do I track my order within the USA?

  1. For orders within the USA, you will receive your tracking number via email after your order has been dispatched. 
  2. We ship via USPS. To track, go to https://tools.usps.com/go/TrackConfirmAction_input and enter your tracking number and press the track button. You will then see the progress of your parcel.

If you have any issues tracking your parcel please email info@winkbrowbar.com

 Monitoring Your Tracked Order

A tracked service means you get a tracking number and real-time updates on your orders progress. Sometimes, things can go wrong along the way- local postal delays may occur, the incorrect address may have been provided, or the local postal service may not leave a note for you to collect your parcel. If you have troubles with the tracking application or did not receive your tracking number we are more than happy to help. Otherwise, it is your responsibility to monitor your parcels progress using the information provided to you. Please email info@winkbrowbar.com and we will get back to you as soon as possible. 

Please note: All shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a re- shipping fee.  

What Countries Are PO BOX Numbers Mandatory?

If you order from Saudi Arabia, Oman, Qatar or UAE, we ask that you provide a PO Box number for safe delivery of parcels. If not, we will not be responsible for any packages not received. 

I completed my order, but I haven't received a tracking number?

Please reach out to info@winkbrowbar.com.

Damaged Products

We do not take responsibility for items that arrive damaged. Please contact your carrier. Please email us at info@winkbrowbar.com to see if anything can be done at our discretion.

Please read our shipping policies section.