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Please note, once you book an appointment or purchase a product in any of our studios, it is legally an acceptance of our policies.

 

Store Refund Policy

No refunds on services.

Products exchange within 14 days of purchase.

Items purchased at any physical location must be returned in store only.

Redos are accepted if reported within 48 hours of service. Please contact client support.

 

Complaints + Feedback

We highly appreciate any feedback that helps us to improve and want you to be 100% satisfied.

For any dissatisfied service, please fill out a feedback form on our website.

 

Chargebacks

You expressly agree to waiving the right to a chargeback from your bank. 

 

Redos

Please email us no later than 48 hours after your appointment, to be eligible for a redo.

Redos must be booked within 7 days of the initial service.

Redos reported outside of 48 hours  redos at management discretion.

 

For a redo request please contact us within 48 hours of the service.

 

Cancellation + Rescheduling 

Please reach out to us to cancel an appointment no later than 24 hours earlier. Anything after this is subject to cancellation fees of 30%. 

Cancellations accepted for a refund must be confirmed in writing or on a call.

Any discrepancies in cancellations will be reviewed on a case by case basis.

You have 24 hours to either cancel your appointment with us in writing within our business hours.

 

Arriving late 

You will be considered late after 5 minutes.

Arriving past your time may result in a shortened service or removal of services depending upon the studio's schedule.

Appointments that go over studio hours due to being late, may have an additional surcharge added.

 

Consistent late, reschedules + no shows.

We reserve the right to ask for prepayment.

 

Five minute appointment push down rule

We reserve the right to push your appointment down by five minutes without notice to accommodate the studio's busy calendar.

We will try our best to let you know, but this is not always possible.

 

Consumer guarantees
If you believe a product is faulty, you may have rights to a remedy under American Consumer Law.

If there is a major failure with an item, you may choose a refund or exchange. If the failure is minor, we will replace the item within a reasonable time.

We will require satisfactory proof of purchase before providing a remedy under the American Consumer Law.

Refunds will be given using your original payment method at the discretion of management.

Privacy when making a return
Wink Brow Bar is committed to protecting your privacy.

Information collected when returning merchandise will be securely stored for a reasonable period of time.

It may be used for fraud protection activities and for the purpose of Wink Brow Bar research and analysis.

It may be disclosed to state and territory departments upon request, as required by law.

 

Damaged or Lost Products
We are not liable for any products damaged or lost during shipping.

If you received your order damaged, please contact the shipment carrier to file a claim.

We are an American owned and operated company.

Our e-commerce store operates 24/7 and our staff business hours are Monday to Friday 9am to 7pm.

 

How to start a refund
To start a refund, please reach out to us to receive an RMA number.

Once the refund is approved and the RMA is issued, we will let you know and you may return the products to:

Wink Brow Bar
433 Broadway
Suite 319 
3rd Floor 
New York, NY 10013

Returns must be made at your own shipping cost.

We operate on a 10% restocking fee.

Shipping before approval
We reserve the right to refuse a refund or exchange for any products shipped to us prior to approval and without satisfactory proof of purchase. 

 

Exchanges

We offer exchanges within 14 days of purchase.

 

Disputes
Please contact us directly before filing a dispute, as we will be able to resolve your dispute faster and more efficiently ourselves.

 

Incorrect shipping address 
If the order was returned due to an incorrect address or the package was unclaimed, Wink Brow Bar has the right to charge for the product to be re-shipped.

 

Carecredit

We accept Carecredit for purchases over $400.

Services must be prepaid.

We offer a 6-month interest-free program.

Gratuity is not accepted on carecredit.

To request a service through carecredit please reach out to us. 

 

Referrals
Customers that participate in the referral program will receive a discount off their next service once the referee has come in for their first service.

The referral program cannot be combined with any other ongoing promotions or offers.

Participants can make an unlimited number of referrals. This is subject to change at the company's discretion. Please check prior.

Referral rewards are applicable to all services except for promotions and services that have already been discounted.

Each person can only be referred once; multiple referrals for the same individual will not be eligible for rewards.

Referring existing customers are not eligible for a referral reward.

Shipping Policies

We currently only ship within the USA. 
For international orders, please read our international shipping policy.
We aim to get your products to you within 2-5 days and usually ship the same day or the following day after receiving an order during weekdays.

 

Timeframe

Shipping timeframes may vary depending on the situation. If you wish to receive items sooner, please reach out for assistance prior to purchase and we will do our best to help you.

 

Tracking orders within USA

For orders within the USA, you will receive your tracking number via email after your order has been dispatched. We ship via USPS. 

To track a shipment, click and enter tracking here

If you have any issues tracking your parcel please reach out for assistance.

Monitoring Your Tracked Order

A tracked service means you get a tracking number and real-time updates on your orders progress.

Sometimes, things can go wrong along the way; local postal delays may occur, the incorrect address may have been provided, or the local postal service may not leave a note for you to collect your parcel. If you have troubles with the tracking application or did not receive your tracking number we are more than happy to help - please reach out.

It is your responsibility to monitor your parcels progress using the information provided to you.

All shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a re-shipping fee.

 

Order complete but no tracking number received

 Please reach out to us for assistance.

 

Damaged Products

We do not take responsibility for items that arrive damaged. Please contact your carrier. Any assistance is at our discretion.

 

International Shipping Policy

We may ship internationally.

Please email us to enquire prior to ordering.

For international orders, your package may be subject to customs.

As this varies per country, prices are calculated by your local government.

Wink Brow Bar is not responsible for custom fees or duty taxes.

We do not ship to countries where we believe the postal service is unreliable.

 

Checking the status of your international shipment

We offer international customers a non-tracked service.

If you have selected non-tracked shipping there is no tracking information for your parcel.

Our system automatically sends out a consignment number for your parcel, this is what has been sent to you.

The time frame for standard non-tracked shipping is stated is 3-15 business days.  For more information please reach out.

 

Countries that require a P.O. Box number

Saudi Arabia
Oman
Qatar
UAE

We ask that you provide a PO Box number for safe delivery of parcels. If not provided, we will not be responsible for any packages not received.