Cancellation Policy for Services
We understand that circumstances may arise that may not allow our customers to keep their appointments. Wink Brow Bar has a minimum 24 hour cancellation policy for all of our services. Please remember to call, email or send a notice via sms 24 hours – 48 hours prior to your appointment to cancel or reschedule. (Appointments of 1 hr or more require 48 hours notice).
Last minute cancellations below a 24 hour period will result in a 100% charge for the service appointment.
Please read the following policy summary before proceeding to book:
- All appointments will be required to pay a non-refundable booking fee of 50% to secure your appointment, no exceptions.
- Last minute cancellations will also be considered as No shows, 100% of service fee will apply.
- 24 HOURS notice to cancel or reschedule your appointment, we require that you call,email, sms one full working day prior to your appointment date.
- Automated text reminder text and email are sent out 24 hours prior to your appointment.
- You must reply to the number provided with YES or CANCEL. Failure to confirm your appointment, will simply just cancel your appointment.
- Wink will NOT be responsible for missed appointments due to emails or messages not received. We make every attempt to provide the courtesy text and emails, it is still the client's responsibility to know when your appointment is scheduled.
- Cancellations must be made a working day in advance, e.g. a Monday morning appointment must be cancelled by Thursday afternoon or first thing on Friday morning, as another client may want that time.
- If you are running late you may have your treatment time shortened or services reduced based upon availability. If you know you will be running late, reach out to us and we will do our best to adjust your time in order to accommodate. We make no guarantees with this as we often have clients back to back.
- If you fail to comply with our cancellation fees you will be blocked from booking any further appointments until the previous debt is settled.
Wink Brow Bar is beyond grateful for your patronage and loyalty to our studios. We appreciate your understanding and agreement of our terms of service. We look forward to continuing to deliver only the highest quality services in brow, lash and skin care.